Our office based in downtown Rochester is home to a great mix of teams. It's from here that we manage our U.S. client accounts. Being a smaller group of around 12 people lets us really get to know one another and work collaboratively as a team. The space offers various working environments to accommodate every type of worker. The combination of being on the first floor, and our floor to ceiling windows, it basically feels like you’re outside. Whether we’re in a team training session, or our Implementation Team is busily launching the next big project, it's always buzzing at RG Roc.
If we’re not working in the office, you’ll most likely find us working from home. Reward Gateway provides everyone with desk, chair and laptop accessories for their home workspace to ensure that our people are set up for a successful day at work wherever they are.
In 2016, we introduced RG Work Modes - our activity-based model of where to work for the task you have at hand. With over 75 different activities powering our Mission, we found eight common themes that enable these activities to succeed and called these our Work Modes. These modes were created through workshops where we researched, listened and spent a lot of time learning about our employee’s existing work behaviours and habits.
This was followed by the four-year development and enhancement of our office spaces which would support these work modes and enable our employees to thrive. This process gave us a deeper, more rounded understanding of how to truly make Reward Gateway a better place to work by expanding our workspace to a hybrid of home, office and wherever you find yourself best able to do the work you need to focus on at any time.Download our Work Mode Guide