Dear client,

Our mission is to make the world a better place to work. As the impact of Coronavirus (COVID-19) continues across the globe, it is our aim to support our customers. This is why I am writing to you today. I wish to assure you of our contingency plan to ensure your platform remains operational and that there will be no disruption to service. 

Reward Gateway's contingency plan

For the past five years, Reward Gateway’s working practices and IT operations have been designed with flexible and remote working in mind. This means that, in the event any of our offices need to be closed for a period of time, our staff will be able to continue to work from home on a full-time basis for the required period. We are confident there will be no disruption to any service we provide.

Our offer of help to our clients 

Communicating effectively with employees can be a challenge, especially when workforces are distributed or work remotely. This challenge can be exacerbated in situations like this when effective employee communication becomes even more critical. 

Our Employee Communications tools and Connect+ App were created to help our clients successfully communicate with all of their employees across all devices. For clients who already use these tools, we encourage the regular use of Blogs, Alerts and our new Announcements functionality to keep employees informed and connected. You may already have your own organisation-specific content regarding the virus, but if not, we are happy to share the below templates that we have used on our own employee blogs at Reward Gateway, which we have compiled using various official sources. The templates are:

• How to prevent the spread of coronavirus
• Coronavirus: Myth vs Fact
• Coronavirus: Advice for travelling employees
• Guidance for Employees
  

For those that don’t already use our Employee Communication features, we will make these available at no extra charge, if you let us know by the end of April.

Please speak to your Client Success Manager for more information. 

If there is anything else any of our teams can do to help you, please let us know.

Kind regards,

Rob Boland
Chief Operating Officer
Reward Gateway