Recognizing that the annual performance review framework wasn't working - consuming an enormous 130,000 hours of time each year to complete and disliked by both managers and employees - Rob and the team made the rebellious decision to radically overhaul their approach.
The result is Gap’s award-winning “GPS” performance management process. It’s been such a success story that Harvard Business School uses it as a case study for its MBA program.Buy the book
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