Rob Ollander-Krane

Head of Talent Planning & Performance at Gap Inc.

Meet Rob

Rob is Head of Talent Planning & Performance at Gap Inc., the global fashion retailer headquartered in San Francisco.

In the Rebel Playbook

Rob’s play is in the book, Chapter 6 - Management, and is titled “Ditching performance ratings and annual reviews”.

Recognizing that the annual performance review framework wasn't working - consuming an enormous 130,000 hours of time each year to complete and disliked by both managers and employees - Rob and the team made the rebellious decision to radically overhaul their approach.

The result is Gap’s award-winning “GPS” performance management process. It’s been such a success story that Harvard Business School uses it as a case study for its MBA program.

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The Rebel Interview

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