Industry-First Analytics Engine Helps Organizations Assess Impact of Employee Recognition and Communications on Key Business Indicators

September 23, 2019 - Reward Gateway, a global employee engagement company, announced the launch of the new SmartInsights Analytics Engine into its flagship employee engagement platform. The new analytics capabilities gives HR leaders the ability to understand which combination of engagement drivers, such as recognition, communications and social activity,  impact how employees live company values and behaviors most important to the organization’s desired business outcomes.

The new highly visual and intuitive dashboards will reveal the most effective types of communications and values-based behaviors by measuring employee interaction and related recognition activity. Dashboards allow administrators and managers to see communications metrics, such as blog posts, key words, likes, follows, shares and comments, alongside values and behavior-based recognition activities.  

Rob Boland, Group Director of Product & Client Success at Reward Gateway, comments: “For the first time, HR leaders can see the direct impact that communications and recognition have in driving specific behaviors related to issues such as safety, patient care or customer support. Leaders always want to know if their messages are being understood and acted on.  The proof is in how employees behave -- which can be tracked through recognition activity. Recognition ecards and awards demonstrate that the right behaviors are understood, demonstrated and seen by others.”

The SmartInsights Analytics Engine also includes a manager results dashboard that helps pinpoint areas in need of improvement specific to a team, division, or department. More than simply present information, the tool helps managers determine focus areas that need improvement so they can effectively share and discuss data with their teams. This makes managers more productive by combining insights and action in the same application.

Reward Gateway’s Engagement Analytics Dashboard will be showcased at booth 645 at HR Technology Conference and Exposition taking place October 1-4 in Las Vegas.