3 min read
Here’s a fun fact: When I started at Reward Gateway, there were around 230 employees. Nearly three and a half years later, we’ve grown 73% to around 400 or so, stretching across 10 global offices!
You could say we’re no stranger to what a fast-growing company looks like, especially the ups and downs that come with it.
And there’s one piece of advice we give to our clients which also rings true for us. One of the most important times to bring your company values forward, whether that’s to improve how you communicate your values or to incorporate other company-wide behaviours around your values, is when your company is going through rapid change, including growth.
Some of my favourite plays from “Build it: The Rebel Playbook for Employee Engagement Success” are on how to build and integrate core company values into the DNA of your company culture.
Let’s take a look at them:
The CEO of Robin, a company who specialises in conference scheduling and hot desking software, spoke to Rebel author Glenn on a variety of topics, but what particularly resonated with me was Sam Dunn’s views on letting employees “do the recruiting.” This includes providing incentives for recruitment that allow for onboarding employees to live the company values. Sam is also “rarely surprised” when someone decides to leave the company early as he knows that they were brought on to achieve a specific goal – and that usually determines their tenure.
The way into many hearts is through the stomach, and SnackNation is leading the way in delivering snacks and engagement to organisations across the nation. While it’s not available in the UK – and I’ll try and hide my jealousy! – my colleagues in Boston love the variety of treats they get each month. In his interview, SnackNation CEO Sean Kelly talks about how to use gratitude and ideas for employee recognition to get the most out of your people, as well as creating a culture that makes employees feel like they “belong.”
Sometimes, simplicity is best, such as the case from Southwest Airlines. The company’s values are: Warrior Spirit, Servant’s Heart, and Fun Loving Attitude, and each has a great story behind it. In her interview, Southwest’s Director of People Bonnie Endicott shares how her organisation keeps values at the core of every people practice and decision, and how leadership can, well, lead the way in embedding values in companies. I can also subscribe to her mantra of “work hard and play hard,” too!
Now, I’m not allowed to write all of the values of Vocus Communications on our nice little blog here. That alone should evoke enough curiosity to head over and check out the interview with Denise Hanlon, who heads up the people strategy at the telecommunications provider. In two and a half years, the organisation went from 200 employees to 2,500 – talk about growth! Denise refers to the merger of Vocus with M2 as key to refreshing their values to keep both companies aligned and, as she puts it, become “a bit of The Brady Bunch” lifestyle.
Core to our own RG culture is the MORE! employee recognition program, where we’ve focussed our tiers of recognition and reward around values-based behaviours. This is also the case for ICC Sydney, where Director of Human Resources Mathew Paine talks about defining the “right” kind of behaviours to place recognition and reward on its people. He talks about why the organisation decided to prioritise employee recognition from the very first day it opened.
Stay tuned next week for more to add to your reading list! Got a favourite story? Share it with us in the comments.
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