4 min read
Any of you that are parents will know that you need eyes in the back of your head to keep up with what’s going on around you day to day.
Being a leader in business can feel much the same way — you wish you had a pair of eyes everywhere so you could keep up to with everything that’s going on in your teams — how far along they are with targets, projects, individual stretch goals. With business moving faster than ever, there’s always a risk that we’ll miss something or someone significant. Having multiple sets of eyes would lessen that risk and the stress that comes with it.
Having access to information about team interactions and performance would empower managers and leaders to make better, faster decisions. But how do you get that information? And quickly?
Imagine having the power to see at a glance who the movers and shakers are in your business, the people who are adept at bringing together and collaborating with multiple teams, and the finer detail about who is working on what and with who. It would almost be like having those spare set of eyes, right?
What I’ve found is that tech-enabled peer-to-peer recognition programs can provide you with amazing insight about your people. This enables people to recognise anyone in the business and gives you a lot of data about what people are up to.
But only if you know where to look, and what you’re looking for. Here are a few things I’ve found you can discover through this 360-degree insight, specifically looking at your company’s recognition activity:
How often do you get to see the finite detail of what your employees have contributed in different projects? Having visibility of what their peers recognise them for gives you insight into the specifics - the components of a presentation or report they prepared that you mightn’t have been aware of, or moments when they’ve stepped in and rescued a situation that isn’t part of their normal day job.
If your employee reward and recognition program is set up so employees can recognise each other based on the company values they demonstrate, you’ll have an indication of which values your team places in high regard, and what their understanding of these values are.
One of the big advantages of having a unified, company-wide recognition program is that it allows people from different departments to recognise the work of peers they don’t normally sit or collaborate with on a regular basis. This shines a light on the moments when your team members work with others - information you can store for later, when it comes time to putting together a work group on a different initiative.
Managers who provide specific, genuine recognition to their team members demonstrate proactiveness and an understanding of how to keep their people motivated and connected to the values and mission of your business. Encourage desirable behaviour by recognising those leaders too!
Employees who recognise their peers regularly, and engage with the social recognition news feed with comments and likes play an important role in the culture of your organisation. They are likely to be influencers and their input and enthusiasm are valuable assets to your business as it grows.
The absence of recognition activity amongst certain teams or leaders shines a light on areas where you need to work on education and support. These are opportunities that you need to jump on to improve the connectivity and culture within different areas in your business.
Gone are the days where employee recognition was limited to celebrating the greatest of greats, had 2, 3, or sometimes even 4 levels of approvals, and reserved for only 20% of the business. Peer-to-peer recognition invites anyone, anytime, anywhere, to get involved, and empowers every single employee to lead the employee experience and create a recognition culture within your business.
Being recognised helps to build stronger team bonds, and when it’s social and driven by your peers and leaders, it widens the net and amplifies connectivity.
The insight you get from peer-to-peer recognition across your business is second to none. Instead of only ever knowing who your “employee of the month” is or having just a handful of success stories to share at the end of the year, you can provide your leaders, your executive team, and your employees thousands of examples of values lived. They’ll gain a far stronger understanding of what is happening in your business today, and how to make things even better tomorrow. How’s that for a powerful set of eyes?
Kylie Terrell is one of our Employee Engagement Consultants and is RG’s resident advocate for employee recognition. She loves creating “wow” moments and looking for creative ways to make her coworkers and clients feel special.
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