INPEX were looking for a way to better connect and engage their diverse workforce. With employees across different sites and rosters, it was becoming harder to maintain consistency in communication and recognition. At the same time, rising living costs were placing additional pressure on employees.

INPEX wanted a solution that could meet all their needs in one place.  

The Approach

INPEX launched Hōshū Hub in partnership with Reward Gateway, a central place for employees to access recognition, discounts, wellbeing content and company updates. Having a one-platform solution has significantly simplified the employee experience. 

With 98% of employees with an active account, the platform has become part of how employees interact with the business each day. It’s saved time, enhanced overall engagement, and reduced confusion caused by manual processes and duplicated efforts.

Recognition that feels meaningful

Recognition has encouraged a culture of appreciation and visibility. INPEX employees now feel seen and valued for their efforts by their peers and their leaders. They’ve received positive feedback from their employees that implementing a recognition program has helped strengthen morale and collaboration across departments.  

Over the past 12 months, employees have sent more than 230 eCards and received 1,500+ awards, with over $270,000 spent in the reward marketplace. This level of activity shows that recognition is not just encouraged but embedded in everyday culture. 

Everyday savings that make a difference 

In the past 12 months alone, INPEX employees have saved more than $166,000 through the platform, a 20% increase from the year prior, showing growing engagement and financial impact. 

“Providing access to employee discounts and financial wellbeing tools helps us show support for our employees beyond their salary. It enables them to make savings on everyday purchases, which can make a real difference during challenging financial times. It also demonstrates that we are invested in their overall wellbeing, not just their work life.” 

Sustained engagement and long-term value 

Hōshū Hub has become a trusted and familiar part of life at INPEX. From accessing recognition and discounts to celebrating Service Awards at 5 year intervals, alongside wellbeing content and company updates, employees have embraced it as their go-to destination for connection and support.

Leaders continue to model use of the platform in meetings, they promote it in onboarding and ongoing communications, helping to keep it visible and embedded in culture. 

Partnering for long-term success

For INPEX, working with Reward Gateway has offered more than just a platform. It has provided access to a broader community of like-minded professionals, industry insights and engagement best practices. 

The HR team regularly draws on Reward Gateway’s research and event content to benchmark against others, spark new ideas and keep their approach relevant in a changing landscape. This ongoing partnership has helped them stay aligned with employee expectations and continuously improve their strategy. 

When asked what they would say to other organisations considering Reward Gateway, the team was clear: 

“Reward Gateway offers a well-rounded solution for employee engagement that is both easy to use and impactful. It has helped us bring together recognition, communication and wellbeing support in one platform, which has made a real difference in how our people feel about working here.”