--- title: Lifetime Healthcare | Reward Gateway description: See how Lifetime Healthcare improved bottom line financial results by increasing focus on employee engagement with Reward Gateway. image: https://www.rewardgateway.com/hubfs/Case_Studies/Images/lifetime-healthcare-b2b.png --- [![Logo-svg](https://www.rewardgateway.com/hubfs/Logo-svg.svg "Logo-svg")](https://www.rewardgateway.com/) Click to toggle Site Search ![lifetime-healthcare-b2b](https://www.rewardgateway.com/hs-fs/hubfs/Case_Studies/Images/lifetime-healthcare-b2b.png?width=450&name=lifetime-healthcare-b2b.png) # North American healthcare company achieves high participation and improved financial results by focusing on employee engagement ### Summary Lifetime Healthcare Companies provides health coverage and healthcare services to more than 1.5 million people. This $6.6 billion nonprofit family of companies wanted to build The Lifetime Way culture and become an even better place to work. ![industry icon.png](https://www.rewardgateway.com/hubfs/industry%20icon.png) Industry **Healthcare** ![employees icon.png](https://www.rewardgateway.com/hubfs/employees%20icon.png) Number of employees: **6,000** ![Page 1.png](https://www.rewardgateway.com/hubfs/Page%201.png) Number of Locations: **N/A** ![platform icon.png](https://www.rewardgateway.com/hubfs/platform%20icon.png) Platform features: **Employee recognition, employee surveys** ### The challenge In the ever-changing climate of healthcare, Lifetime Healthcare Companies faced a dilemma: How would they transition from a formal corporate culture of top-down authoritarian leadership to a more open, collaborative, people-centric work environment where employees could feel more valued, respected and engaged? At the time, the organization was struggling with inconsistencies within the culture due to changes in leadership that left the work environment in flux. The organization tried a few different culture change efforts, but were not seeing the desired results. ### The approach Lifetime Healthcare Companies began its partnership with Reward Gateway by rolling out strategic recognition to all employees so they could post stories in appreciation of each other’s work. After a few years using the program, the organization decided to broaden and deepen their partnership and focus on using strategic recognition to drive the business results most important to their short and long-term goals. To do so, Reward Gateway set about defining the experience that the organization could hold all employees accountable for delivering. A team of thought-leaders from across the organization collaborated on and developed a set of specific and measurable behaviors that everyone should and could do each day at work. This became The Lifetime Way – seven organization values with supporting behaviors that define what’s needed to achieve successful business results. These values include passionately serving customers, caring about each other, being open and honest in conversations and challenging and empowering one another to drive excellence. Equipped with the defined experience, employees started using the strategic recognition platform, The Lifetime Way System, to capture, share, socialize and learn from successes and best practices across departments and locations. Next the organization started semiannual employee surveys to measure employee engagement and consistency of behaviors in order to quantify the culture and tie it to customer and financial metrics. ### The results Lifetime Healthcare has seen incredibly high participation with 94% of managers and 77% of employees using the strategic recognition platform in just one year. These actions have also translated to critical business results, with the organization seeing a net income of 1.7% on $6 billion in premium revenue in 2016 – up from 1.% in 2015, and for the second consecutive year, a $63 million reduction in administrative expenses, which led to a net income of $99.5 million. The Lifetime Way, when rolled out among the entire organization, has led the way to a better ability to break down silos and improve communications, acting as a guide for making decisions and addressing challenges. And last, but certainly not least, the organization has seen a consistent rise in employee engagement scores year over year and teams that are better able to work collaboratively to celebrate wins and pinpoint areas of opportunity to grow and improve the business. ### 13% improvement in Great Place to Work survey scores ### 10k employee engagement stories captured in one year ### Speak to an engagement consultant: **Products** - [Employee Engagement Platform](https://www.rewardgateway.com/smarthub-employee-engagement-platform) - [Employee Recognition Program](https://www.rewardgateway.com/solution/employee-recognition-program) - [Peer-to-Peer Recognition](https://www.rewardgateway.com/solution/peer-to-peer-recognition) - [Employee Rewards](https://www.rewardgateway.com/solution/employee-rewards) - [Manager-Led Rewards](https://www.rewardgateway.com/solution/manager-rewards) - [Reward Redemption](https://www.rewardgateway.com/solution/reward-redemption) - [Custom Rewards](https://www.rewardgateway.com/solution/custom-rewards) - [Employee Communications Platform](https://www.rewardgateway.com/internal-communications-system) - [Employee Discounts](https://www.rewardgateway.com/employee-discounts-program) - [Employee Surveys](https://www.rewardgateway.com/employee-surveys) - [Engaged Index](https://www.rewardgateway.com/solution/engaged-index) - [Employee Wellbeing](https://www.rewardgateway.com/solution/wellbeing)   **Company** - [Our Mission](https://www.rewardgateway.com/company/overview) - [Careers](https://careers.rewardgateway.com) - [Awards & Accolades](https://www.rewardgateway.com/award-winning-employee-engagement-solutions) - [Diversity](https://careers.rewardgateway.com/an-inclusive-culture) - [Leadership Team](https://www.rewardgateway.com/leadership) - [Brand Guidelines](http://rg.co/brand) - [Social Value Strategy](https://www.rewardgateway.com/social-value-strategy-example) - [Social Value Partners](https://www.rewardgateway.com/examples-of-social-value-partners) - [MoveSpring](https://movespring.com/) **Resources ** - [Resource Center](https://www.rewardgateway.com/resource-center) - [Events](https://www.rewardgateway.com/events-and-webinars) - [Case Studies](https://www.rewardgateway.com/case-study-library) - [Press Releases](https://www.rewardgateway.com/press-releases) - [Customer Success & Support](http://success.rewardgateway.com/) - [Accessibility Statement](https://www.rewardgateway.com/accessibility-statement) **Learn more on:** [ISO 27001 Certified: Ensuring Your Data's Security and Integrity ![BSI and ISO certificate](https://www.rewardgateway.com/hubfs/information-security/ISO_IEC-27001_2022-150px.png) ](https://trust.rewardgateway.com/) **Reward Gateway Integrations **[Open API](https://docs.rewardgateway.net/) | [Yapster](https://www.rewardgateway.com/integrations/yapster-employee-communications) | [Amazon](https://www.rewardgateway.com/integrations/amazon-employee-reward-and-recognition) | [MS Teams ](https://www.rewardgateway.com/integrations/microsoft-teams-recognition) | [Slack](https://www.rewardgateway.com/slack-integration-instructions) | [All Integrations](https://www.rewardgateway.com/examples-of-reward-gateway-platform-integrations)** Topics** [Employee Reward and Recognition Program](https://www.rewardgateway.com/employee-reward-and-recognition-program)  |  [Employee Incentive Program ](https://www.rewardgateway.com/topics/employee-incentive-program)  |  [Employee Experience Platform ](https://www.rewardgateway.com/topics/employee-experience-platform) |  [Social Recognition ](https://www.rewardgateway.com/topics/social-recognition) |  [Corporate Rewards ](https://www.rewardgateway.com/topics/corporate-rewards) |  [Internal Communications App](https://www.rewardgateway.com/topics/internal-communications-app)  Copyright © 2024. 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