Wescot is one of the UK’s leading debt recovery agencies, and employs a wide-ranging workforce of 2,000 employees across three separate business units, most of whom work in the call center function. The organization struggled to connect and communicate with its dispersed employees, so the team decided to implement a central hub to house all initiatives and company news. In this eBook, you will learn: 

• How Wescot branded its platform, E.R.I.C., to create an inclusive feel for all employees.
• How the organization used strategic communications to reach employees during the pandemic.
• How the team used analytics on the platform to plan content campaigns around what employees were most interested in.