5 min read

If your organization is on the smaller side (or if you’ve got a small team), likely one of the largest frustrations you’ve got is wasting valuable time answering questions like…

“Where can I find that?”

“What does this mean?”

“How much vacation time do I have?”

“When’s that new benefit going live?”

If you’re anything like us, you’d prefer to spend it doing the more impactful parts of HR: interviewing and hiring talented employees, engaging your workforce and doing everything you can to make the world a better place to work.

But too often you may find yourself bogged down by administrative work — answering fellow colleagues’ questions, checking (and rechecking) your data entry and spending too much on the phone with your IT department to integrate yet another new platform.

And that may be because some of your HR programs such as employee benefits, reward and recognition, wellbeing, internal communication tools, etc., are located on different technology platforms that don’t interact with one another.

It’s a bit like trying to explain to my American colleagues how to cook my favourite dish - a recipe in grams doesn’t easily translate to one in cups, and all that comes out is a great big mess.

An all-in-one employee engagement platform like Reward Gateway’s helps centralize HR initiatives and eliminate those outdated concepts. When I joined Reward Gateway, I was delighted to start using our all-in-one engagement system, which places all these pieces under one roof and removed the need for greater admin that I’d dealt with in the past. 

Learn more about the right kind of HR technology to help your team »

A centralized system helps me:

  • Reduce administrative tasks
  • Cut down on paperwork
  • Make it easier for employees to find out information with having having to ask
  • And boost employee participation by shining a steady light on HR initiatives.

But just how does it accomplish this? By solving your issues with these three C’s: Consistency, consolidation and communication.



Here’s a scenario you don’t want happening at your workplace: You launch a new employee recognition program that allows employees to nominate their peers for an award, but it’s on a separate network from your other HR programs. 

So to participate in the program and nominate their peers, employees are required to visit a new website, create a new profile and enter a new password. Months later, you decide to implement corporate discounts for an extra benefit to stretch your employees’ income, on a separate platform.

When employees could be ticking off the boxes to engage with a recognition program and also shopping for their dream vacation (at a discount), they instead get confused and frustrated, can’t find the website(s) or have lost their password. Instead of spending your time refining your next employee engagement initiatives, you’re resetting passwords and continually explaining to employees platform features. 

A centralized employee engagement platform gives you magic: SSO (single sign-on) is a lifesaver for the forgetful and a key win for your hard-working IT teams. It helps create a cohesive experience that uses a single profile and password for each employee. Because absolutely nobody likes juggling a million passwords.



Printing can be a big cost to a business, especially when content gets continually updated and redesigned as your company evolves. With every little change, updating the pages is a burden on whatever team is handling the edits, and you almost always run into a version control issue. 

Besides your employee handbook, think about what else you typically have to print: Payslips, employee share information, benefits overviews … the list goes on and on. HR technology such as SmartHub® can help you consolidate these clunky printed pages into more user-friendly digital pages where you can host links to important information, such as your induction, leadership team bios, employee stories and more. 

If something is outdated or needs to be updated, simply update it or delete it within the platform and be assured that no one will access any old information ever again. Take a look at how we consolidated our employee perks information in one simple page: 

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If you’re going to invest in HR programs, you need to ensure that employees take advantage of them and prove the ROI to your leadership team that your investments were worth it. One of the biggest roadblocks to engaging your workforce? Communication.

You need an  internal communications strategy that informs and educates employees about the benefits you offer. A centralized engagement platform is a key component of that strategy. It aggregates all of your initiatives into a central hub so that employees are reminded of every initiative each time they visit and use the platform.


It also allows you to create focused, targeted messages aimed at specific segments within your organization so you can deliver the right message to the right people.   

By using your platform to cut down some of the time spent on communicating and storing information on your HR initiatives, you can further prove a return on investment (ROI) in the platform for benefits that extend beyond the employee experience. 

At the end of the day (or night) I always find myself wishing for more hours. The right kind of technology that helps me do my job better — and faster — is a no brainer that helps me make the most of the limited hours we’ve got in our workdays. If you’re interested in learning more about it, I suggest you get in touch with one of my colleagues straight away.

Talk to an Engagement Consultant

Robert Hicks

Robert is the Group HR Director at Reward Gateway. While running is his top way to unwind, he also loves going to gigs, watching football and cricket, and is known to enjoy the odd ski weekend.

Group HR Director

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