How GANT improved its Culture Index by 9% and decreased turnover by 29% following survey results
GANT UK is a clothing retailer with locations in Ireland, UK and more. The organisation needed to find new ways to connect employees to the business and to one another, so GANT began to look into how recognition, benefits and surveys tools could support its company culture.
Industry:
Retail
Number of employees:
309
Number of locations:
60
Platform features:
Employee discounts, employee recognition, employee surveys
Caroline Shine, Head of HR and People Development at GANT UK, which is a European retail company, needed to get to the bottom of what her people really wanted. After putting together an employee survey, she received fantastic feedback about where the company was when it came to teamwork and customer service, but clearly highlighted areas of improvement, including reward and recognition, learning and development.
With no other HR department in other countries besides the UK, the teams felt like they were working in silos and not doing enough to improve the candidate experience and attracting employees to their brand.
To accomplish both the goal of implementing a unique and exciting benefit for employees, and further aligning their spread out workforce on a global level, Caroline turned to Reward Gateway for a cost-effective solution. She worked with Reward Gateway's design team to create a recognition program with eCards aligned to the company values of being authentic, innovative and passionate, as well as an employee benefits program and instant monetary awards.
To better the survey capabilities, GANT UK also uses Reward Gateway's survey solution, which gives instant feedback through a pulse-style survey.
GANT UK set a goal to become the best employer in their industry by 2020. In addition to the Reward Gateway products, the organisation has rolled out other incentives, such as a day off for people's birthday, increased paid volunteer time and increased parental leave, too.
The pulse-style survey shows Caroline's team that they're on track with engagement initiatives, with a plus-50 score, and the organisation is looking into more offerings such as technology and fitness benefits.
Since working with Reward Gateway, the total spend has been nearly $366k, with a savings of nearly $33k. Notably, the organisation has also seen a reduction in turnover by 29% and an increase in their culture index from 31% to 40%.
Alexandra Powell
Alexandra Powell, Director of Client Cultural Insights, not only knows American Sign Language, but uses it to secretly communicate with her husband and kids at parties. Alex is a highly experienced employee engagement consultant, trainer and speaker. For over 20 years she has helped HR and business leaders implement strategies that drive true culture change.
Klara Owens
Klara is passionate about spreading our mission to Make the World a Better Place to Work and connecting as many people as possible. With a background in Client Success, Klara has worked with our clients to enhance their EVPs and is now championing this internally at Reward Gateway.
Ella Roberts
As a Corporate Client Success Manager, Ella supports her wide range of clients to boost engagement and excitement with their platform. Outside of working hours, her top spot for holiday is Bali - especially the beach clubs!
Alexandra Powell
Alexandra Powell, Director of Client Cultural Insights, not only knows American Sign Language, but uses it to secretly communicate with her husband and kids at parties. Alex is a highly experienced employee engagement consultant, trainer and speaker. For over 20 years she has helped HR and business leaders implement strategies that drive true culture change.
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