How GANT improved its Culture Index by 9% and decreased turnover by 29% following survey results
GANT UK is a clothing retailer with locations in Ireland, UK and more. The organisation needed to find new ways to connect employees to the business and to one another, so GANT began to look into how recognition, benefits and surveys tools could support its company culture.
Industry:
Retail
Number of employees:
309
Number of locations:
60
Platform features:
Employee discounts, employee recognition, employee surveys
Caroline Shine, Head of HR and People Development at GANT UK, which is a European retail company, needed to get to the bottom of what her people really wanted. After putting together an employee survey, she received fantastic feedback about where the company was when it came to teamwork and customer service, but clearly highlighted areas of improvement, including reward and recognition, learning and development.
With no other HR department in other countries besides the UK, the teams felt like they were working in silos and not doing enough to improve the candidate experience and attracting employees to their brand.
To accomplish both the goal of implementing a unique and exciting benefit for employees, and further aligning their spread out workforce on a global level, Caroline turned to Reward Gateway for a cost-effective solution. She worked with Reward Gateway's design team to create a recognition program with eCards aligned to the company values of being authentic, innovative and passionate, as well as an employee benefits program and instant monetary awards.
To better the survey capabilities, GANT UK also uses Reward Gateway's survey solution, which gives instant feedback through a pulse-style survey.
GANT UK set a goal to become the best employer in their industry by 2020. In addition to the Reward Gateway products, the organisation has rolled out other incentives, such as a day off for people's birthday, increased paid volunteer time and increased parental leave, too.
The pulse-style survey shows Caroline's team that they're on track with engagement initiatives, with a plus-50 score, and the organisation is looking into more offerings such as technology and fitness benefits.
Since working with Reward Gateway, the total spend has been nearly $366k, with a savings of nearly $33k. Notably, the organisation has also seen a reduction in turnover by 29% and an increase in their culture index from 31% to 40%.
Aubrey Brevard
As a Product Manager at Reward Gateway, Aubrey is passionate about bringing wellbeing solutions to life to make the world a better place to work. When she's not advocating for improved employee wellbeing, you'll find Aubrey exploring her new city and baking chocolate chip cookies or a fresh loaf of sourdough bread.
Natalie Stolarz
Natalie is an Associate Product Manager at Reward Gateway, where she uses her background in health coaching to inspire best practices for our wellbeing products. When she’s not working, you’ll find Natalie cooking and baking, traveling, exploring new music and hanging out with her two Beagles.
Anna Zahm
Anna is an Associate Product Manager at Reward Gateway, where she helps to bring new wellbeing features to life. In her free time, she loves snuggling with her two cats (Toast and Blenky), singing in community choir, and spending as much time outside as possible.
Mary Kathryn Midgett
As a Product Marketing Manager, MK works in tandem with the Product Development, Sales and Customer Success teams to tell RG's story and bring our product suite to life! When she's not out trying new restaurants or recipes, you can find her with a cup of tea planning her next vacation.
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