When you get good at recognising those who do their job well or go above and beyond their role, employees (and your business) benefit in many ways. Strategic recognition helps create the environment for more engagement because people are getting what they crave. So, how do you recognise strategically?
Strategic recognition is when you show appreciation for a success that helped improve the employee or customer experience that can be tied to your company’s values, purpose or objectives.
Think about how adding a little bit more beyond the “thank you” can turn a nice message into one that has a meaningful impact on your team and your company as a whole. To truly see the strategic impact of employee recognition, it’s key to embed it in your company culture with these three steps:
|Step one: Tell the action|
|Step two: Connect to an area of focus or company value|
|Step three: Explain the impact|
As more people get on board with making recognition a habit – a part of your work culture (or, the “way we do things around here”) – the ripple effect spreads throughout the organisation. The value of employee recognition is unmatched and your team’s (or company’s) goals and objectives will benefit.
Let’s take a look at a real-life example to see how this impacts business results. Peoplecare, an insurance organisation from the New South Wales south coast, wanted to strengthen the connection between the customer experience and the day-to-day actions of employees, as well as get manager buy-in for recognition initiatives.
To reinforce their company values, what they call their "True Loves", the organisation implemented a strategic recognition program called "V.I.P" as a tool for capturing, sharing, discussing and learning from successes and best practices for delivering its mission
The platform encourages managers to strategically recognise employees in order to build a culture of continuous recognition and improve customer satisfaction.
A year into the program, recognition activity is high with 92% participation. Employees and managers have captured over 2,000 examples of successes and best practices since the program began. What’s more, Peoplecare made it onto AON's Best Employer list 2 years in a row, which is a testament to impact strategic recognition has had on strengthening their company culture, EVP, employee experience, and ultimately their customer service too.
Strategic employee recognition goes beyond saying thank you – it’s about connecting your people to a bigger purpose every day and living your values in everything you do to truly impact your people and your business results. What next step will you take towards strategically recognising your employees?