The Leadership Blind Spot: Why Engagement Is Declining Without Leaders Realising

In this episode

In this episode, Kylie Terrell is joined by Claire de Carteret, Managing Director at Gallup, and Kylie Green, Managing Director at Reward Gateway | Edenred.

Drawing on Gallup’s State of the Global Workplace Report and Reward Gateway’s Workplace Engagement Index 2026, they explore the disconnect between leadership perceptions and employees’ experiences, why managers are critical to closing the gap, and how meaningful conversations, effective recognition and human connection can improve engagement and performance.