with Nat Jutla, Employee Benefits and Employee Financial Wellbeing Lead
Download Defra's story here.
Skip to 5 minutes 41 seconds to hear...
“And I genuinely always believe that your whole employee benefits platform needs to be built on financial wellbeing. So you start with that education piece and then you add the tools, because it's no good saying, "you need to be able to make your money go further" if you don't give them the tools to help them do that. Obviously, Reward Gateway's discounts and platform, with the ease of the app, makes that all really accessible. That's kind of where the journey started, and then we went through several different frameworks until we then needed to add recognition.”
Skip to 10 minutes 10 seconds to hear...
“But we started with a platform - the previous one we had had hardly any engagement - we've now got 95% active users. But we also are spending for a whole year now, £700,000 a month across 35,000 employees, which means they're saving £47,000 pound a month.”
Skip to 15 minutes 17 seconds to hear...
“You have to ask people what they want. So we did that via this study. And we continually do that in pulse surveys and others. And by doing that, when we first put in the benefits back in 2016, we got our engagement scores up in three years, from 27 to 45%. But it's listening, and not just listening, but making sure you act on that.”
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