Clermont Hotel Group

"Unfortunately, I feel from my experience, it's always been one of these places that's a bit of a stop gap. We wanted to create a culture and a place where people feel like they belong and they're in it for the long haul.”

"Going back to the rebrand, the way that we did it is that we did some sort of roadshow. So we went around and went to every single location and rolled out what was coming. Excitement. It's more than just the name, it's how we do things now. It's how we live and breathe"

"I feel like there's so many levels to Reward Gateway; it is the expertise that you guys have got at the Summit, for example, and bringing in the keynote speakers, everything you get, it's the support. It's not just that, "oh, we do this." There are so many strings to your bow. And I feel like if there are any new engagement trends that are coming in, it's something that you are already proof planning, that we can implement."