IN CONVERSATION WITH
The Ned
with with Chris Gilchrist, People Director
- Industry: Hospitality
- Employees: 700+
Highlights
£46k
spent using Discounts in one year
84%
registered users
£9.5k
spent using Reward & Recognition in one year
“What really attracted me to that proposition, compared to the alternatives, was the personalisation and branding we could apply to make it very Ned‑specific. It wouldn’t look like a standard, out‑of‑the‑box solution that everyone else has - we could make it our own. That was very important for us from an employer branding perspective. We really wanted to focus on The Ned giving you something that will genuinely support your career with us.”
Watch at 02:41
“We have seen a massive increase in our eNPS, or employee net promoter score, by 83% since we first measured it. Since introducing Benefit Bank, it has gone up significantly.”