Suncorp uses reward and recognition to unite its workforce and reinforce its mission, purpose and values

The approach

Suncorp’s change journey had two distinct elements. The first was identifying people within the business who would play a role in the project’s success. They created a steering committee that was key to driving change. The second was selecting a provider who could work with Suncorp as its change journey progressed and business needs evolved.

“The starting point for us was to find the right platform that would enable us to accommodate some of the nuances in different programmes in the short term but also was then also able to bring all that together in a single programme,” Torsten explains.

Reward Gateway was chosen because it was adaptable and able to be personalised, and provided transparency and access to a wide range of dollar-for-dollar benefits and rewards in a single hub. This saved programme administrators and employees both time and money and allowed Suncorp to position the rewards as critical parts of the organisation's Employee Value Proposition.

Using feedback from the steering committee, Torsten worked with Reward Gateway to develop a single recognition programme for the entire business. Suncorp launched its company-wide recognition programme, Shine, in 2016 with a uniquely simple recognition and reward framework. Employees now have a single eCard that they can send to recognise anyone at any time, and can also nominate each other for quarterly or annual awards which go through an approval process and are awarded in Suncorp’s different business functions.

“We really focussed on the peer-to-peer recognition, and made an active decision to not have it look like it was something that was being driven down from the top of the organisation,” Torsten says. “The awards are directly linked to our vision, strategic priorities and the Suncorp Compass.”