Reward Gateway | Edenred autumn product update: What’s new and what’s next

We're thrilled to share some major developments that will transform how our clients and their employees experience our platform. From the successful rollout of our rebranded app to groundbreaking AI features and expanded global reach, there's a lot to be excited about! 

Engage app: Successfully rolled out 

We're pleased to announce that our new Engage app has been successfully rolled out to 100% of users. One in 12 Australians and their families and friends can now access this enhanced employee discounts experience with: 

• A fresh, modern design featuring a new app name, icon, and intuitive interface

• Seamless transition with all discount offers, login credentials, purchase history, and wallet balances preserved

• Improved performance delivering a faster, more responsive user experience

• Complete compatibility ensuring all existing links and QR codes continue to work flawlessly 

The transition has been remarkably smooth, and we're already seeing outstanding engagement as users discover the improved app experience. 

Want to hear more about our product updates? Register for our next virtual event: Reward Gateway | Edenred Winter Product Update.

What's next: Your all-in-one employee engagement hub 

The rebrand to Engage marks an important milestone on our journey toward delivering a unified platform experience. In the coming months, Engage will evolve into a comprehensive hub that brings together all your essential tools in one place: 

• Employee recognition

• Rewards Marketplace

• Communications

• Wellbeing content

• SmartHub

• Gifting Hub 

We're also developing key improvements including SSO login and in-app registration to make access even more convenient for our clients' people. 

AI-powered engagement: Innovation that works for you 

We're gearing up to introduce two exciting AI-powered features designed to enhance user experience and drive meaningful engagement.

AI assistant: Your employees' personal guide 

Our new AI-powered chat assistant will be available on both web and mobile platforms, providing instant support to help employees find information, answer questions, and navigate the platform effortlessly.

What makes this truly powerful is its ability to access not just product information, but also your organisation-specific content from SmartHub pages and blog posts. Your employees will be able to: 

• Discover available employee benefits

• Learn about leave policies and time-off procedures

• Find relevant wellbeing content, such as stretching exercises or mental health resources

• Get quick answers to practical questions like "how do I redeem my cashback balance?" 

Security and privacy are paramount. The AI assistant features robust safeguards including harmful content detection, prompt injection prevention, PII masking, and strict segmentation ensuring employees only access information relevant to their scheme and permissions. 

AI Recognition Coach: Making appreciation effortless 

We're also launching a Recognition Coach that eliminates writer's block and helps users transform their thoughts into clear, meaningful recognition messages.

This tool makes it easier than ever for employees to acknowledge and celebrate their colleagues' contributions. 

Goals & Challenges: Building healthier, more connected teams 

Coming to the new Engage app experience, our Goals & Challenges solution is designed to elevate workplace wellbeing and create more collaborative, motivated work environments. 

Personal Goals empower employees to set and track their own professional and personal objectives, building a happier, healthier workforce from the inside out.

Challenges and Leaderboards foster collaboration and friendly competition through: 

• Individual or team-based activity challenges

• Organisation-wide recognition leaderboards

• Virtual step count races and more 

You'll be able to integrate your Rewards program to incentivise participation, encouraging habitual positive behaviours, and cultivating a culture of high achievement. 

Workday integration: Seamless, automated efficiency 

Available now, our enhanced Workday integration eliminates manual updates and ensures data accuracy through automated provisioning and scheduled synchronisation. 

The key benefits include: 

• Automated employee lifecycle management with real-time syncing of joiners, movers, and leavers

• Single source of truth using Workday data to automatically create, update, and deactivate employee profiles

• Evidence-based performance reviews allowing managers to view peer-to-peer recognitions within Workday for data-backed discussions

• Employee-led sharing giving employees control over which recognitions appear on their Workday profile 

This integration connects culture to performance, providing a complete view of how everyday recognitions translate into the high-performance behaviours that drive business results.

Expanded global reach: 13 new countries added 

Our global footprint continues to grow at an impressive pace. In just three months, we've expanded our discount offering from 9 to 22 countries.  

We now offer: 

• Rewards in 65 countries

• Curated discounts from local and global retailers in 22 countries, including recent additions like Bangladesh and many more

This expansion ensures more of your global workforce can access meaningful, locally relevant benefits and discounts. 

Looking ahead... 

These updates represent our commitment to delivering innovative, user-friendly solutions that drive real engagement and business results. The future of employee engagement is here, and we're excited to continue this journey with more than 6,000 clients across the globe. 

Speak to one of our employee engagement experts today to see how we can help support you and your workforce in achieving its people and business goals in 2026 and beyond!