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Chapter 9

Resetting Your Post-Pandemic Employee Engagement Strategy

Out of challenge comes opportunity. Learn how to reset your own employee engagement strategy post-pandemic.

how to start an employee engagement reset

Although the COVID-19 pandemic has certainly been a daunting time, it has also provided a once-in-a-lifetime opportunity for HR leaders. Like many companies who are resetting their business strategies, you now have a unique opportunity to reset your own post-pandemic employee engagement strategy and approach.

No matter what your business has faced during the COVID-19 pandemic, what's important is how you come out on the other side.

If we seize the moment, we can rise out of this unique time having learned invaluable (and unforeseen) lessons, and come out with stronger and more lasting engagement than at the start. 

Josh Bersin, Global Industry Analyst, calls this moment in time 'The Big Reset.' He describes it as a new way of thinking about work, life, business and leadership, and will be based on a reset of our expectations, priorities and how we spend our time

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Are you ready to reset your employee engagement strategy? We can help.

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Working with Debra Corey, Owner of HR consulting firm DebCo HR LTD, we’ve developed a three-step plan that others can use to evolve their own employee engagement strategy: 

how to start an employee engagement reset

Though these three steps are sequential, they can vary business-to-business, especially as your people's needs and expectations change. The most important point is not to let perfectionism get in the way of progress – be nimble, be agile and get your new programs and technology out there, quickly. 

Step 1: Assess

The first step in the process is to assess, which is where you pause to reassess and evaluate the following:

    1. How have your employee engagement strategy and programs changed throughout the pandemic? First, to reflect the evolving situation and secondly, through varying factors impacting your workforce?
    2. How will your employee engagement strategy and programs continue to change as your business and workforce continue to evolve?
    3. What lessons have you learned throughout the pandemic regarding engagement programs and actions – what’s worked and what hasn’t?

There are two parts to this step, reassessing your objectives and then reassessing your actions.

Step 2: Build

The second step in the process is when you decide the 'how.' This is when you'll determine how you’re going to change any programs from the previous step that you want to continue. Based on your new objectives, you may also use this step to build new programs that deliver on those objectives.

There are three parts to this step: Gaining feedback, rebuilding or building new programs and then doing a gap analysis to make sure you haven’t missed anything.

Step 3: Connect

The final step in the process is to connect, which is where you connect all of your findings to move actions forward, reconnecting and engaging with your workforce to execute your strategy.

There are three parts to this step, starting with planning the actual changes, planning how you will re-educate your managers to support the changes, and planning how to re-engage your workforce with your programs.

No matter what engagement solutions you may be looking at, whether that’s a new wellbeing initiative, a renewed focus on digital reward and recognition programs or a natural evolution of your employee communications, this 3-step process can help you determine what to keep and what to leave behind to usher in a new era for your business.


By choosing the right mix of solutions to connect, recognise and support your workforce, you'll be well-equipped for the next 'new normal' we're approaching.

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