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HomeServe is a consumer services organisation with 2,500 employees in the UK, living the organisation’s mission of ‘freeing our customers from the worry and inconvenience of home emergency repairs.’

While HomeServe has always had a hybrid workforce – with engineers working in the field and contact centre, and support staff typically working in the office – all employees have been working remotely or dispersed among various locations throughout the COVID-19 pandemic.

The HR Team was challenged with producing engaging, cost-effective ways to keep all 2,500 staff connected during a time of heightened uncertainty and stress. Luckily, HomeServe already had its employee engagement platform, ‘PeopleServe,’ in place prior to the pandemic. While the platform originally focussed on discounts and recognition, the team revitalised PeopleServe to become a one-stop-shop for employees, bringing people closer together and maintaining a strong remote company culture.

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Roshine Bulpitt, Head of Engagement and Talent Development at HomeServe says:

PeopleServe has become a part of the culture at HomeServe. Everyone knows what it is and what it does. People value it and use it in their day-to-day work. The PeopleServe platform has been a great way to fill the void of not being in the office and better connect our hybrid workforce as we continue navigating challenging times.

Employee communications are more important than ever to keep dispersed teams marching to the beat of the same drum. HomeServe uses the internal communications tools to connect and engage its hybrid workforce while promoting things that are happening around the business. PeopleServe provides a centralised way to boost connections, increase leadership communications and highlight important information with campaign-driven communications.

Roshine adds:

When people log into PeopleServe each day, they know that they’re going to get the most relevant information at the right time. It ties all of our initiatives together nicely and enhances what we already do by increasing visibility to our people.

The team also enhanced its employees’ financial, physical and mental wellbeing with SmartTech™ and a Wellbeing Centre, which can both be found on PeopleServe along with the existing employee discounts.

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Today, 98% of employees are registered on the platform, with 85% regularly logging in. 95,900 eCards have been sent since the platform launched in 2015, and recognition has been especially popular during the pandemic, with 12,000 more eCards sent in 2020 than in 2019. Read the full story of HomeServe’s recognition and communications journey here.

Interested in learning more about how our solutions can help support your organisation through times of change? Please reach out to member of our team to learn more.

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Helena Davies

Helena is a Corporate Client Success Manager at Reward Gateway. In a previous life, she was a mixologist. She still loves a good espresso martini!

Corporate Client Success Manager

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