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Next month, we're excited to welcome more than 350 HR rebels and leaders to our inaugural Engagement Excellence Summit. We'll take over the Brewery with 30+ amazing speakers to educate attendees on building a great reputation as an employer, championing colleague engagement through technology and creating an amazing wellbeing strategy (among other topics). 


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Even though it's sold out (I'm sorry!), you can still join the waitlist for your chance at a spot. 

The good news is that we'll release some of the featured content around the breakout sessions here on Reward Gateway after the event in mid-February.

To get you singing the tunes of rebels around you, we're counting down to the summit with a Speaker Spotlight on just a few of the rebels we're welcoming to the stage. We've got some of our speakers to answer a few questions so we can get to know them a little better.

Check out the full agenda of breakout sessions and talks »

In this week's double feature, we're chatting with Nicola Marshall and Rachel Williams of Welcome Break, one of the largest independent motorway service operators in the UK which has led the revolution in changing the motorway service sector. During Nicola and Rachel's sessions, they'll be talking about: 

  • Creating a package to improve "Attraction and Retention" within a tight budget.
  • Involving your team to create a benefits package that they'll want to use.
  • How they launched their "Attraction and Retention" package to create maximum interest and uptake.

We last interviewed Rachel Clifford, the Group Head of Reward and HRSS at Spire Healthcare, as well as Reward Manager Ben Waterfield of Dunelm, a home furnishing retailer, and two of the leaders at communications consultancy Masgroves, the Tony Cosgrove and Stuart Rhys Thomas.

Hi, Nicola and Rachel!


Let's begin...  

What's been the best moment on your engagement journey so far?

Nicola: Seeing the launch of our wellbeing strategy in all its glory at our annual conference in February 2018, where we were able to showcase all of our benefits with the support of our suppliers.

Rachel: When I organised an event on the relaunch of our engagement package, inviting 500+ Welcome Break leaders to an engagement fair, where all of our benefit providers attended to present their products and ideas directly to our leaders.


What's the next summit on your horizon?

Nicola: I’ve just taken on the Director of People role at Welcome Break, so I have a big challenge on my hands, but I’m really excited to be able to use this year to launch of reward and recognition strategy across the business.

Rachel: To look at providing our team with improved support for their mental health, including the extension of our Mental Health First Aider programme, and to extend our financial support with the introduction of a savings scheme for the team.

If you were climbing Everest and about to reach the summit, what would your victory song be?

Nicola: Titanium by David Guetta ft. Sia

Rachel: Blinded by your Grace – Stormzy


What tool would you not be without on your engagement journey?

Nicola: My iPhone… it doesn’t leave my side!

Rachel: My phone to follow up on how the WB benefits are performing (Reward Manager) and to access my own benefits on the app.

If you were climbing a mountain with a stranger, what could they rely on you for?

Nicola: A tenacity to get to the top with a bit of Disney trivia along the way!

Rachel: I asked my family who said definitely not directions, but that I would bring a great picnic!

Stay tuned for the next Speaker Spotlight...

Megan Wiseman

As the Head of Client Success for our Enterprise and Corporate clients, Megan leads a team of talented Client Success Managers who work hand-in-hand with their clients to help them reach their unique business goals through best practice, support and strategy.

Head of Client Success

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