Reward Gateway Summit - Terms and Conditions

Thank you for your interest in participating in Reward Gateway Summit. Before you proceed to purchase tickets, we strongly recommend you to go through the following event ticket terms and conditions:

Terms and Conditions
In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you - the person who will buy the tickets to the Reward Gateway Summit. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organisers of Reward Gateway Summit - Reward Gateway.

  • Parties
  • Our terms and conditions will govern all agreements entered into between the Client (“You”, “Your”) and Reward Gateway (UK) Ltd (“We”, “Us”, “Our”) (together the “Parties”) for the provision of Services. Together these Clauses, the Client Agreement and the Data Protection Addendum (referred to in Clause 11) represent the entire and only agreement between Us.

  • Definitions

  • Reward Gateway (UK) Ltd: employee engagement company operating the Reward Gateway employee engagement platform (the “Portal”) and registered at 265 Tottenham Court Road, London, England, W1T 7RQ.

  • Conditions
  • By opting to purchase, allocate or possess tickets to Reward Gateway Summit, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the Reward Gateway Summit premises.

    Please note that Reward Gateway reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions - without any prior notifications to you. Such changes will be duly reflected on the website of the organiser ( These changes will relate back to the date of purchase of Reward Gateway Summit tickets.

  • Ticketing
  • The price of one Reward Gateway Summit ticket is £295 +VAT. This figure is non-negotiable.

    Reward Gateway is offering a select number of tickets complimentary to particular companies. If the purchaser claims more complimentary tickets than is outlined on the invitation, Reward Gateway reserves the right to cancel excess free tickets and request payment from the purchaser of the full amount, £295 +VAT. 

    The ticket you purchase represents a revocable license for you to access Old Billingsgate on Tuesday 19th September, when Reward Gateway Summit is scheduled to be hosted. The license includes the revocable right to attending the Reward Gateway Summit. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.

    The bearer has to assume full responsibility of the Reward Gateway Summit tickets, once (s)he receives it. Reward Gateway has no liabilities - financial, legal, or otherwise - in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.

    Kindly note that Goldcast is the sole authorised source for purchasing Reward Gateway Summit tickets. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.

    The Reward Gateway Summit tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).

    Please note that Reward Gateway Summit tickets cannot be redeemed against cash, credits, or any other benefits.

    Reward Gateway has stated that Reward Gateway Summit tickets are reserved and prioritised for HR professionals only. Reward Gateway reserves the right to cancel tickets for those who are not working within a HR capacity. These tickets will be non-refundable.

    Reward Gateway has the right to investigate if there has been any violation of the Reward Gateway Summit ticketing terms and conditions. In case of any conflicts, the decision of Reward Gateway will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

  • The Event
  • The event service will be deemed to have been delivered in its entirety as soon as Reward Gateway Summit starts on Tuesday 19th September. 

    If you are not able to access any particular section(s) of the venue - Old Billingsgate - due to delays, government regulations, organiser policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.

    If Reward Gateway Summit is cancelled in its entirety due to any unforeseen circumstances, Reward Gateway has the sole and absolute right to:

  • i) reschedule the event, or

  • ii) issue a partial/full refund, or

  • iii) not issue any refunds.

  • Please note that the decision of the issuer in such cases will be deemed final and binding.

  • If Reward Gateway Summit is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, government announcements, strikes, delays in production, and the like. Once again, the decision of Reward Gateway Summit will be considered final.

  • If Reward Gateway Summit has to be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully canceled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges.

  • Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. Reward Gateway cannot be, in any way, held liable for that.

  • All ticket sales are subject to a full refund up to 48 hours prior to the event on cancellations. Any cancellations within 48 hours of the event will be non-refundable.

  • Reward Gateway Summit is a ‘rain or shine’ event. By purchasing the event tickets, you automatically confirm that you/the attendee(s) are of the ‘minimum age’ or older, at the time of buying the ticket(s). The ‘minimum age’ for attending Reward Gateway Summit is 18.

  • If it is proven beyond doubt at the venue that an attendee is below the ‘minimum age’, (s)he will not be granted entry to Reward Gateway Summit. No refunds, full or partial, will be issued either.

  • At the time of entering the event venue, you are required to produce the ticket.

  • By purchasing Reward Gateway Summit tickets and presenting the same at the venue, you give your consent to Reward Gateway to collect certain information about yourself (name, email address, company, job title etc.) for verification and storage.

  • You hereby agree to forego all types of surcharge claims - full or in part - and all claims & entitlements related to it.

  • Reward Gateway does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

  • Reward Gateway Summit and Reward Gateway follow a common ‘zero-tolerance policy’ towards unauthorised drug usage or carrying at the venue, AND towards any type of behaviour/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at Reward Gateway Summit and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

  • Please note that you purchase Reward Gateway Summit tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.

  • In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

  • We really hope you will have a great time at Reward Gateway Summit. You can get your tickets here