Housing associations focuses on recognition and learning & development to improve employee and customer satisfaction

The approach

With a focus for the team’s people strategy set, they began introducing new elements to their recognition program`. This included a wheel of fortune which employees who hit performance targets could spin to win a prize, and the introduction of “Thank You Thursdays,” which encourages peer-to-peer recognition aligned to Watford Community Housing’s organisational behaviours.

Providing greater transparency around the organisations reward package was the next step. The team achieved this by seamlessly integrating Total Reward Statements into the organisation’s employee engagement platform, giving the workforce a fuller understanding of exactly what working for Watford Community Housing brought on top of their pay.

To improve learning and development at Watford Community Housing, the team launched the “People Learning Academy.” Importantly, the team involved line managers to develop the foundations of training which were core to the outcomes of the organisation. As 36% of Watford Community Housing’s employees work remotely, a new provider which allows training to be completed from a mobile device was sourced and brought all training information, whether mandatory or supplementary, under one roof.

And, finally, private conversations with HR were given a place to flourish with the team now sitting in a soundproof, glass office – affectionately known as “The Cube.”